General Cleaning FAQs:

• What types of cleaning services do you offer?​

Please see our Services page for our full list of cleaning and grounds maintenance services.​

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• What areas do you service? (Specify the city, county, or region)

We service all areas in England.

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• Do you offer one-time cleanings or recurring services?

We offer both one-time cleaning and recurring services.

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• How do I book a cleaning? (Explain the booking process: online, phone, email)

You can enquire via our Get In Touch page, email us on info@groundwork-ps.com or call us on 020 3362 4963. 

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• What are your payment options? (e.g., Credit card, debit card, cash, online payment)

All payments are processed via BACS or debit card. We do not accept cash. 

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• Are your cleaning products environmentally friendly?

All our products are environmentally friendly. Read more about our commitment on our Sustainability page.

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• Do you provide your own cleaning supplies and equipment?

This is dependent on the service being offered. Please contact us via our Get In Touch page for further details.

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• Do I need to be present during the cleaning?

No, we can arrange access options upon consultation. 

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• What is your cancellation policy?

This is dependent upon the service being offered. Contact us via our Get In Touch page to ask for advice. 

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• How do I leave a review or provide feedback?

You can submit a review via our Quality Control page.

 

Residential Cleaning FAQs:

• What types of residential property do you service?

We offer cleaning services to all types of residential properties including both public and privately owned houses, flats and apartments.

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• Do you offer interior and exterior window cleaning?

Yes, we offer specialist window cleaning services up to 60 feet.

 

• Do you clean appliances (inside and out)?

Yes, we offer a range of deep cleaning solutions which include appliances. 

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• Do you offer pet-friendly cleaning services?

Yes, all of our cleaning products are eco and pet friendly. 

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• Do you clean basements, attics, and garages?

Yes, we clean all areas of residential areas.

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Commercial Cleaning FAQs:

• Do you clean offices, retail stores, restaurants, schools, and other commercial properties?

Yes, we offer cleaning services to all types of commercial property. Please visit our Services page for more information. 

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• Do you offer customised cleaning plans to meet specific business needs?

Yes, you can build a package with GPS to meet specific needs.

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• Do you have experience cleaning high-traffic areas?

Providing cleaning services at all times of day, our staff are trained to conduct their duties in a mindful and professional manner whilst abiding to strict Health and Safety regulations.

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• Do you offer 24/7 emergency cleaning services?

We offer 24/7 emergency cleaning services and require 2 hours notice.

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• Do you comply with all relevant health and safety regulations?

Yes, we comply with the Workplace (Health, Safety and Welfare) Regulations 1992, the Control of Substances Hazardous to Health (COSHH) and the National Standards of Healthcare Cleanliness. 

 

Healthcare Cleaning FAQs:

• Do you have experience cleaning hospitals, clinics, nursing homes, and other healthcare facilities?

Yes, we are experts at all healthcare cleaning. 

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• Do you follow strict infection control protocols?

Yes, our staff are trained and equipped to follow all infection control and waste disposal protocols with risk assessments conducted prior to service delivery.

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• Do you use hospital-grade disinfectants and cleaning solutions?

Yes, we use eco-friendly hospital grade cleaning supplies. 

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• Do you conduct background checks on all your cleaning staff?

Yes, all staff are subject to DBS checks.

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• Do you have experience with biohazard cleaning and decontamination?

Yes, our specialist staff teams are experts at cleaning and disposing of bio-waste and conducting decontamination.

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For any other questions, please contact us via our Get In Touch page. 

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