​This Privacy Policy explains how Groundwork Property Services Ltd. ("we," "us," or "our") collects, uses, discloses, and protects the personal information of our website visitors and customers ("you," "your").

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1. Information We Collect

 

Information You Provide:

• Contact Information: Name, email address, phone number, and mailing address (when provided).

• Booking Information: Cleaning service details, date, time, and location.

• Payment Information: Credit/debit card information (processed securely through a third-party payment processor).

• Communication: Messages exchanged through our website or customer support channels.

• Reviews and Testimonials: If you choose to submit a review, you may be asked for your name (or a pseudonym) and any other information you wish to include.

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Information We Automatically Collect:

• Browsing Information: We may collect information about your visits to our website, such as your IP address, browser type, operating system, referring website, pages visited, and time spent on our website. This information is collected through cookies and similar tracking technologies.  

• Location Information: If you enable location services on your device, we may collect your location information to provide you with relevant services, such as finding cleaners near you.

 

2. How We Use Your Information

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Provide and Improve Services: We use your information to:

• Process bookings and payments.

• Schedule and dispatch cleaners.

• Communicate with you about your bookings and services.

• Respond to your inquiries and provide customer support.

• Improve our website and services based on your feedback and usage data.

 

Marketing and Communication: With your consent, we may use your contact information to:

• Send you promotional emails, newsletters, and special offers.  

• Contact you by phone or text message about your bookings or service updates.

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Legal and Safety: We may use your information to:

• Comply with legal and regulatory requirements.

• Protect the safety and security of our website and users.

• Investigate and prevent fraud.

 

3. How We Share Your Information

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Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as:

• Payment processors (e.g., Stripe, PayPal)  

• Communication platforms (e.g., email marketing services)

• Background check providers (for our cleaners)

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Legal and Safety: We may disclose your information to:

• Law enforcement agencies or other authorities as required by law.

• Third parties to protect our rights, property, or safety.

 

4. Cookies and Tracking Technologies

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We use cookies and similar tracking technologies to:  

• Remember your preferences and settings.

• Track website usage and analyze website traffic.

• Deliver targeted advertising (with your consent).

• Improve your overall website experience.

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You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect your website experience.  

 

5. Data Security

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We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.  

 

6. Children's Privacy

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Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.  

 

7. Your Rights

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You have the right to:

• Access and review your personal information.

• Request correction or deletion of your personal information.

• Opt-out of marketing communications.

• Restrict the processing of your personal information.

 

8. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.  

 

9. Contact Us

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If you have any questions about this Privacy Policy, please contact us via our Get In Touch page.